Returns & Exchanges
At Mary Maxim, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unopened and unused items within 90 days for a full refund or exchange.
Prepare Your Package
Place the items you wish to return in their original packaging, ensuring all yarn skeins are unopened and patterns are in new condition.
Include Documentation
Enclose a copy of your original packing slip or invoice, clearly marking the items being returned and the reason for the return.
Ship to Mary Maxim
Send your package via a trackable shipping method to our returns department at the address listed on your original invoice.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing