Frequently Asked Questions
Everything you need to know about your crafting journey with Mary Maxim.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status.
What is your return policy for yarn and kits?
We accept returns on unopened yarn and complete kits within 90 days of purchase. Items must be in their original packaging and in sellable condition to qualify for a refund.
Do you offer international shipping?
Yes, Mary Maxim ships to various countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What should I do if my kit is missing yarn or instructions?
If your kit is incomplete, please contact our customer service team immediately. We will ship the missing components to you at no additional cost.
Are Mary Maxim exclusive patterns available for digital download?
Many of our popular patterns are available as instant digital downloads. Look for the 'Downloadable' icon on the product page to receive your pattern via email after purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal for a secure and easy checkout experience.